Customer complaints
don't have to mean drama ...
or a lost customer

What if EVERY member of your team could handle a customer complaint without fear ... and actually turn it into a GIFT for your business??

Customer complaints can be an opportunity

  • Learn to see customer complaints as an opportunity to impress and to build customer loyalty
  • Train your whole team to handle complaints without fear
  • Systemise handling complaints and deal with feedback in a consistent way
  • Use feedback from your customers to improve your business


What's Inside?

This isn't a program to sit on the shelf and never be looked at - you'll return to it again and again.

FOUR modules for owners and managers

No overwhelm, no missing steps in this easy-to-follow training.  Learn at your own pace and repeat the training as often as you like.

two modules to train your entire team

Gather your team, press 'play' and let me teach your team!  This is the only training I have where I take care of your team too.

instant and lifetime access to the latest version

Get instant online access.  If and when I update the course, you'll always have access to the latest

Is this training right for you?

  • If you're in the salon industry, the occasional complaint is inevitable - our services are too personal for everyone to be 100% happy every time
  • We've been successful by being people-pleasers - which means complaints really sting when they do occur
  • Having a process in place de-personalises your reaction and helps you see a complaint as a valuable resource
  • Whether you're a solo-preneur or a team leader, this course can help you handle complaints like a boss

Get INSTANT access to Handling Customer Complaints

Don't just take my word for it . . .

"WOW!  I feel so inspired!  Thank you for this amazing resource - I'm torn between keeping it to myself and shouting from the rooftops!" 

Theresa Holt, Saffron, Hythe

"How much does 'Handling Customer Complaints' cost?"

I LOVE this question.

Because here is where I get to make your investment a no-brainer.

How much do you think an average regular customer is worth to your business?  £500 a year?  £1000?  More?  Pretty easy to measure, right?

And how many customers do you think you lose from some kind of customer service issue each year?  1?  5?  50?  The scary thing is you can never really know.

But it's plain to see that having an established process in place for handling complaints in a professional and useful way makes it much more likely that you can save a customer and prevent them from leaving you forever.

And if you save just ONE customer as a result of this training, it will have paid for itself many times over.  I told you it was a no-brainer!

But the real win isn't measured in money - but by peace-of-mind.  By knowing, with confidence, that you and your team can handle almost anything that gets thrown at them without getting upset, without losing sleep and without missing an opportunity to grow,

Incredibly, instant and lifetime access to this training is just £147.

My PERSONAL Guarantee

Buy the course, watch the videos and do the exercises.  Then if you don't feel you can handle complaints more effectively at the end of the program, I'll coach you 1:1 until you do.

. . . and that's not all . . .

Downloadable resources
included free

  • A template complaints handling procedure for your manual
  • Example complaint response letter - it's easier with someone else's words!
  • Example refund disclaimer (hopefully you won't need it - but you never know!)
  • Managers report form to keep great records

Get 'Handling Customer Complaints' for just £147

Meet Phil Jackson

Building a business isn’t easy. I should know.

 I’ve been running my own salon since 2001.  I’ve seen most things: resignations, recession, screaming customers.

We’re busy people, us salon owners.  Coach, mentor, manager – even plumber!  It’s no wonder that enjoying my business got left out somewhere along the line.

I’ve enjoyed some great stuff in this industry too: awards, recognition and (finally) financial freedom for me and my family.

Now as my business is at the stage that I can take a step back, I'm determined to help you master the skills you need to grow your business too, to finally generate the profits you deserve and to lead a fuller life.